If you dont find what you're looking for - feel free to reach out to our customer service staff over live chat or email and we will get back to you as soon as possible
If you see a lower price on the same product (the same style, colour & size) please email us and we will happily arrange a price match.
In the event that the product you have ordered goes on sale within 3 days of purchase we are happy to adjust the price to the new lower price. Please email email@example.com
From time to time we offer discounts which can be applied at checkout. To apply the code to an order, enter it on the right hand side of the checkout page in the ‘Gift card or discount code’ box. Click apply and check that the order total has updated to reflect the discount.
Promotional codes might not be redeemable on all items, conditions may apply. If you try and enter two discount codes and it doesn’t work, that offer doesn’t accept any other offers in conjunction with it. Discount codes are case-sensitive. So, if we’ve promoted the code in capital letters, you’ll need to enter it in capital letters. Don’t add spaces to the code. Codes may not be able to be used more than once per customer. You may only be able to use one code at a time with that particular offer. We are unable to retroactively apply discounts to an order once it has been placed. If you still have problems, please contact us on Live Chat or email firstname.lastname@example.org.
You may notice that at Public Figure we don’t go on sale very often. We carefully select brands to partner with because we believe in the integrity of their product. To constantly offer markdowns on this undermines the value of the goods. Whilst we want sustainable style to be accessible and from time to time may facilitate intentional & relevant promotions, we wish to represent responsible spending & mindfully investing in quality additions. At the end of Summer and Winter seasons, some stock may be marked down and will be listed in a Sale section in the main navigation. Owing to the limited nature of our stock, we cannot guarantee that an item will still be available for purchase later in the season.
Unfortunately, we do not offer a student discount at this time. If you are a new customer, we offer a welcome discount of 15% off your first order. Please apply WELCOME15 at checkout.
International Customers & Orders
All orders are shipped with the provider you selected at the check out. Australia Post will transfer your package to your local shipping provier
Delivery is estimated to take 2-7 business days with DHL Express, however all shipping timeframes are estimates and can change due to circumstances out of Public Figure's control - such as peak shipping periods or natural disasters. You may be contacted by DHL to arrange a delivery time that is suitable for you.
International customers are able to shop in the following currencies AUD, USD, CAD, EUR or GBP. When proceeding to checkout the price may change, as it is shown in AUD. Please note that your payment will still be processed in your chosen currency.
Please be aware that any additional fees from duties and taxes that are incurred will be the responsibility of the customer and are not covered by Public Figure. Unfortunately Public Figure has no control over these charges and cannot predict what they may be.
The goods may be subject to an import procedure to clear the shipment through customs. Clearance depends on:
The country of originThe value including transport chargesThe quantity of goods
To make a purchase, simply select a product in your size and/or colour and click ‘Add to Cart’ to continue browsing. Your chosen item will appear in the shopping cart at the top right of the screen. Alternatively, click ‘Buy it Now’ which will take you directly to checkout.
When you’re ready to place your order, select ‘Checkout’ from the shopping cart and follow the straightforward prompts to complete our checkout process. If you have any problems, please contact us on Live Chat or email email@example.com.
We endeavour to ship out all orders within 24 hours however please keep in mind that peak periods and public holidays may affect dispatch times. If your order has not been dispatched yet, we are able to cancel an item, change the size (subject to stock availability) or edit your billing and shipping details. However, we are unable to add pieces to an existing order once it has been placed. If you need to make any amendments, please contact us on Live Chat or firstname.lastname@example.org.
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk or spam folder. Alternatively, if you have an account with Public Figure, log in to your account to check your order summary.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We endeavour to ship out all orders within 24 hours, Monday to Friday, however please keep in mind that peak periods and public holidays may affect dispatch times. All shipping timeframes are estimates and can change due to circumstances out of Public Figure's control - such as peak shipping periods or natural disasters. For more information on delivery and shipping, please refer to our Shipping Page.
When your order has been packed and dispatched you will receive an email with your unique tracking number. Once you have received this tracking number you can check the current status of your shipment via Sendle or DHL online tracking.
Yes we do ship to PO Boxes and Parcel Lockers with our shipping partner Australia Post. However we are unable to send to PO Box addresses with DHL.
Returns & Exchanges
If you are unhappy with an item, you have up to 14 days to return an item or order. Please submit your request vis our online portal, the order must be returned to Public Figure within 14 days (Australia and NZ customers) or 21 days (international customers) of the date received by the customer.
For full details on the returns process, see our Returns Page.
Your refund will be issued to the original form of payment used to place the order or a store credit. Please note that it can take up to 10 business days for credit card refunds to appear in your account. Shipping costs are not refunded, unless your items are faulty. All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.
If you would like to exchange your purchase for a different item, you must first return the original item for a refund or store credit and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. If you choose to receive your refund as a store credit, this will enable you to purchase a replacement item quickly and seamlessly.
Store credits are valid for 12 months from the issue date. Please note that store credits are non-refundable and are not redeemable for cash. Any items purchased using credit will be refunded as a voucher. To redeem your store credit please proceed to checkout and enter the voucher code in the ‘Gift card or discount code’ box on the right hand side of the checkout page. Click apply and check that the payment total has updated to reflect the discount.
No unfortunately we do not provide or pay for return shipping.
We accept Visa, Mastercard, American Express, PayPal, Zippay and Afterpay. We also offer Shop Pay and Google Pay for secure and convenient checkout that saves you reaching for your credit card or filling in billing and shipping information.
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process. We use Shopify payments for our gateway, which is certified Level 1 PCI DSS compliant. This ensures your payment and personal information remain secure during your payment.
Public Figure is an Australian site and the currency is priced in Australian Dollars (AUD). To change the currency, click the currency dropdown list at the top right hand side of the screen next to the search icon. Your payment can be processed in AUD, USD, CAD, EUR or GBP. Please note when proceeding to checkout the price may change, as it is shown in AUD.
If your payment is not accepted, please check that:
Your billing address is the same address associated with your credit cardYour name appears exactly the same as on the cardThere are no spaces in your credit card number
If you are still experiencing difficulties, please check with your bank or financial institution. If you have any issues with placing an order, please contact us on Live Chat or email email@example.com. Please note that screenshots of error messages can help greatly.
To purchase a gift card, please search ‘Gift Card’ in the search bar on the top right of the screen. Gift vouchers can be purchased for the set values of $100, $200, $250, $300 and $500. Please contact us if you are interested in purchasing a gift voucher of a different value. Vouchers will be emailed as a virtual gift card. Please note that gift cards are non-refundable and are not redeemable for cash. Any items purchased using a gift card will be refunded as a voucher.
To redeem your gift card please proceed to checkout and enter the gift voucher code in the ‘Gift card or discount code’ box on the right hand side of the checkout page. Click apply and check that the payment total has updated to reflect the discount. Gift cards are valid for up to 3 years from the issue date. Please firstname.lastname@example.org you have problems redeeming your gift card or need to check its expiry date.
Public Figure represents an honest approach to sustainability, curating mindful brands and sharing their stories to inspire conversation about conscious fashion. Explore our Shop by Valuemenu to discover brands that support local production and produce environmentally conscious, ethically made organic and recycled items.
If would like complementary gift wrapping please email email@example.com or live chat us with your order number and card message. We present each gift in a box with cotton ribbon and a white card. All wrapping is recycled and/or biodegradable.
If your order is a gift- please email firstname.lastname@example.org with your order information. We will keep this on file incase the recipient needs to exchange their gift or if you need a refund or store credit.