Do you price match?
If you see a lower price on the same product (the same style, colour & size) please email us and we will happily arrange a price match.
Can i get a sale pride adjustment?
In the event that the product you have ordered goes on sale within 5 days of purchase we are happy to adjust the price to the new lower price. Please email firstname.lastname@example.org
How do i apply a discount code
From time to time we offer discounts which can be applied at checkout. To apply the code to an order, enter it on the right hand side of the checkout page in the ‘Gift card or discount code’ box. Click apply and check that the order total has updated to reflect the discount.
Promotional codes might not be redeemable on all items, conditions may apply. If you try and enter two discount codes and it doesn’t work, that offer doesn’t accept any other offers in conjunction with it. Discount codes are case-sensitive. So, if we’ve promoted the code in capital letters, you’ll need to enter it in capital letters. Don’t add spaces to the code. Codes may not be able to be used more than once per customer. You may only be able to use one code at a time with that particular offer. We are unable to retroactively apply discounts to an order once it has been placed. If you still have problems, please contact us on Live Chat or email email@example.com.
Does Public Figure have promotions & sales?
You may notice that at Public Figure we don’t go on sale very often. We carefully select brands to partner with because we believe in the integrity of their product. To constantly offer markdowns on this undermines the value of the goods. Whilst we want sustainable style to be accessible and from time to time may facilitate intentional & relevant promotions, we wish to represent responsible spending & mindfully investing in quality additions. At the end of Summer and Winter seasons, some stock may be marked down and will be listed in a Sale section in the main navigation. Owing to the limited nature of our stock, we cannot guarantee that an item will still be available for purchase later in the season.
Do you offer a student discount?
Unfortunately, we do not offer a student discount at this time. If you are a new customer, we offer a welcome discount of 15% off your first order. Please apply WELCOME15 at checkout.
How will my order be shipped?
All orders are shipped with the provider you selected at the check out. Australia Post will transfer your package to your local shipping provie
How long does shipping take
All shipping timeframes are on our shipping page
Why does the price change back to AUD at the checkout?
International customers are able to shop in the following currencies AUD, USD, CAD, EUR or GBP. When proceeding to checkout the price may change, as it is shown in AUD. Please note that your payment will still be processed in your chosen currency.
Will i have to pay duties & taxes?
Please be aware that any additional fees from duties and taxes that are incurred will be the responsibility of the customer and are not covered by Public Figure. Unfortunately Public Figure has no control over these charges and cannot predict what they may be.
The goods may be subject to an import procedure to clear the shipment through customs. Clearance depends on:
The country of origin
The value including transport charges
The quantity of goods
Can i change or cancel my order once it's been placed?
We endeavour to ship out all orders within 24 hours however please keep in mind that peak periods and public holidays may affect dispatch times. If your order has not been dispatched yet, we are able to cancel an item, change the size (subject to stock availability) or edit your billing and shipping details. However, we are unable to add pieces to an existing order once it has been placed. If you need to make any amendments, please contact us on Live Chat or firstname.lastname@example.org.
How do i return an item?
If you are unhappy with an item, you have up to 14 days to return an item or order. Please submit your request vis our online portal, the order must be returned to Public Figure within 14 days (Australia and NZ customers) or 21 days (international customers) of the date received by the customer.
For full details on the returns process, see our Returns Page.
Will i be refunded the full value of my order?
Your refund will be issued to the original form of payment used to place the order or a store credit. Please note that it can take up to 10 business days for credit card refunds to appear in your account. Shipping costs are not refunded, unless your items are faulty. All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.
Can i exchange my order?
If you would like to exchange your purchase for a different item, you must first return the original item for a refund or store credit and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. If you choose to receive your refund as a store credit, this will enable you to purchase a replacement item quickly and seamlessly.
How long are store
Do you provide a return shipping label?
No unfortunately we do not provide or pay for return shipping.
What payment methods does Public Figure accept?
We accept Visa, Mastercard, American Express, PayPal, Zippay and Afterpay. We also offer Shop Pay and Google Pay for secure and convenient checkout that saves you reaching for your credit card or filling in billing and shipping information.
Is it safe to use my credit card?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process. We use Shopify payments for our gateway, which is certified Level 1 PCI DSS compliant. This ensures your payment and personal information remain secure during your payment.
My order was lost by the shipping provider. What do i do now?
If your order hasnt been scanned in a while or has been lost by the shipping provider please contact our customer service team immediately.
We will endevour to replace or refund lost orders.
In the event we are notified more than 4 weeks of the dispatch date that the order has been lost we are unable to refund or repalce the item as shipping providers are no longer able to track the order after this point in time.
My order was left at my door and was stolen. What do i do no?
Unfortuantely we are unable to repalce or refund any order where the customer has given authority to leave at their premesis. We suggest contacting your local police station if your order has been stolen